Oak Mill Bakery

Reviews about Oak Mill Bakery

• 1 / 5

  By Amanda Budea
  Email was not responded to in a timely matter and had to go into the shop to get a quote after not receiving a response. Ordered cupcakes and cookies for a bridal shower. The cupcakes were hard and awful. It was as if they were made days before. Not fresh at all. The cookies looked like they rushed through the design and left out a detail on them. I am by no means a professional baker but could have done a better job had I had more time and weren't in my third trimester. Very over priced for what I received. If I could give a 0 star I would.
  May 15, 2017
• 5 / 5

  By Miles Medina
  Excellent staff and extremely personable. This location is close to my folk's residence so they use it frequently and have continued to use it over the years. Recently, I had a work party that was last minute in which they knew exactly what type of cake I was looking for before I even mentioned the details! Perfect for impromptu celebrations.
  August 23, 2016
• 2 / 5

  By Hikari C
  I absolutely love their cakes. The variety is amazing and the level of detail they put in each cake is the best. The cakes are not overpoweringly sweet, and are made with good ingredients like real whipped cream in stead of plain icing. HOWEVER, the customer service is HORRIBLE. The ladies at the counters are so unfriendly and rude. The other day, I went in and ordered some fruit tarts. The ones displayed in the front of the shelf looked really fresh, but the ones in the back where it's easier for the staff to grab were all wilted and dry.. Naturally the one I got was so old that the fruit looked like they were dried fruits. This was going to be my husband's birthday cake, so I wanted it to be perfect. I tried to ask the lady nicely to switch it with the fresher looking tarts. At first, she blatantly ignored me, pretending not to hear. So awkward. I was insistent, and after finally getting her attention, she tried to switch it with another aged looking cake. Finally she gave in with an annoyed face and gave me the one I wanted, but it took me 2 attempts to get this. REALLY? I wondered if she was as unfriendly to other customers as well, but as I was walking out of the door, she was happily speaking with another Polish lady in Polish, laughing and smiling. So watch out! These people really like to discriminate if you are not Polish. And make sure you look inside of the box to check what you got is exactly what you asked for. Reading other people's comments, it seems like they serve customers with cakes that have been sitting on the shelf for days... If it weren't for the horrible customer service, I would be coming back so much more. Shame.
  July 19, 2016
• 5 / 5

  By Ernesto Maala
  My family is a whole mess of foodies and we are always on the hunt for the next "must have" dessert. We go all over Chicago just to try new and delicious things. Little did we know, one of the best spots was right under our noses. Oak Mill Bakery Arlington Heights is a short drive away and they always help us get our sugar fix. We haven't been disappointed yet, in both, the food and the customer service.
  June 23, 2016